FAQ';s
Yes, at WLV, we ensure that the product you receive matches the picture shown. We take great care in accurately representing our products through our images. Please note that slight variations in color or details may occur due to lighting and monitor settings. If you have any questions or specific requirements, please contact our customer service team, and we'll be happy to assist you.
Dear Customer,
If you need to contact our customer support team, we offer several convenient methods to assist you:
- Email: Reach out to us at wlv@wearluxvibes.com, and we will respond within 24 hours.
- Phone: Call us at 03362599267. Our support line is available Monday to Friday, from 9 AM to 5 PM.
- Live Chat: Visit our website and use the live chat feature for immediate assistance during our business hours.
- Social Media: Send us a message on our social media channels, and we will get back to you as soon as possible.
We are here to help with any questions or concerns you may have. Thank you for choosing WLV!
To determine your size, we recommend checking our detailed size chart available on each product page. This chart provides precise measurements for our range of sizes. Additionally, it's helpful to measure your bust, waist, hips, and inseam with a measuring tape and compare these to our chart for the best fit. Each product page also includes a fit guide with recommendations on whether an item runs true to size or if you should consider sizing up or down. For further insights, customer reviews can offer valuable feedback on sizing and fit from others who have purchased the same item. If you need any assistance, please don't hesitate to contact our customer support team. We're here to ensure you find the perfect fit for any product in our collection!
We strive to restock popular items as quickly as possible. If an item you’re interested in is marked as “out of stock,” we recommend signing up for our restock notifications. Simply enter your email on the product page, and we’ll notify you as soon as the item is available again. For more information on restock dates or availability, feel free to contact our customer support team. Thank you for your patience and understanding!
Typically, you can expect your order to arrive within 4 to 5 working days after it has been shipped.
